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I got a report template upload error, how can I deal with it?

If you have an error when uploading your report template, the causes may be one of the following:

  • You've uploaded a file that's too large (the maximum file size for report templates is 20 Mb).
  • You have elements in your template that are outside the scope of your slides.
  • You have very complex SVG images (with several components).

Here's how to solve most of these problems:

  • Remove all unnecessary slides and images from your master template
  • Transform your SVG images into PNG or JPEG format
  • Make sure there are no elements outside the slide (graphics, images and text)
  • Make sure your fonts are compatible with the platform

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